Return Policy - Legal
Deon Don avatar
Written by Deon Don
Updated over a week ago

USER STORY:
What is the warranty and return policy?

Would I have to pay shipping to return?

Tue. Apr. 9 2024 EST

PAVLOK STORY:
We have a 6-month money back guarantee on purchases made via our website only and 12 months warranty.

If your address is outside of USA, yes, you pay for the return costs

Tue. Apr. 9 2024 EST

Return Policy:

Pavlok products are covered by a 6 month money back guarantee. This guarantee does not extend to 3rd party resellers (Amazon, eBay, gifted devices, etc.). You may return Pavlok for any reason within 6 months of purchase date for a full refund, minus the cost of shipping. If your Pavlok is returned damaged (beyond normal wear), Pavlok reserves the right to refuse a refund or issue a partial refund based on the level of damage to the returned product. Examples of damage include (but are not limited to) corrosion, water damage (Pavlok is not waterproof or water resistant), obvious signs of abuse, or user disassembly of the Pavlok unit (which will immediately void the manufacturer's warranty).

Return Policy for Subscriptions:

Subscription Products that involve a monthly subscription or membership have slightly different terms. Subscriptions begin on the date of purchase. You will be billed monthly on the date of the first purchase. Subscriptions are canceled by mailing back your device to our team. To cancel a membership, please contact [email protected] . They will help you get a shipping label and help you send back your unit.

There are no refunds for subscriptions, but you can cancel any time. If you purchase a membership and wish to cancel, make sure that you postmark it before your next rebill date, as there are no refunds if you haven’t put the device into the mail by that time.

**Amazon customers must return their device before receiving a replacement.

All policies are subject to change without notice.

How to Start a Return Request

  1. Contact Support from the Pavlok app

  2. In the Chat ask to intiate a return

  3. Support will ask you to verify, "What is your name and the email address for the order?"

  4. You will receive an email with instructions on how to return. This will include a prepaid return label. Please be aware that the cost of the label ($10) will be deducted from your final refund.


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This is an Article Stub by Pavlok Article Writer and Producer Deon Don.

If you have any questions about this topic or feature request please text me anytime at (731) 472-8565.

I read every single message.

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P.S.S. Click https://pavlok.com/beta

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