Do you Offer a Warranty? (Replacement)
Yes, the device comes with a one-year manufacturer warranty and a 6 month return policy.
Please be aware that our 6-month Warranty exclusively applies to devices purchased directly from our official website Pavlok.com or through our Official Amazon Store.
Regrettably, this guarantee does not extend to purchases made through third-party resellers, such as Amazon, eBay, gifted devices, or other sources. Thank you for your understanding in this matter.
If your device stops working for any reason just...
TELL US
Please message support via the Pavlok app under
Menu-->Help--> “Contact our Support team”
or
Contact us at Pavlok.com/Support. Click on Live Chat and type in your email and mobile phone number so we can get back to you.
SHOW US
Send us a screenshot of the order confirmation, including the reseller, date ordered and your info in the screenshot(s)
TEXT SOLUTIONS
We'll try to fix it with some text instructions we'll get from helpdesk.pavlok.com
LIVE SOLUTIONS
If that doesn't work we'll most likely direct you to schedule a 1 on 1 call with our ViP Support Team at pavlok.com/vipsupport.
REPLACEMENTS
If VIP Support can't fix we'll send you an envelope to send it back and we'll ship you a replacement for free!. (We'll need your most up to date shipping address)
Manufacturer's Warranty:
Pavlok warranties our products against any manufacturer's defects for 1 year from the date of original purchase. This warranty does not extend to 3rd party resellers, and is only offered on Pavlok products sold by Pavlok or an authorized Pavlok reseller**.
If there is a defect with your Pavlok product, Pavlok will either repair or replace the defective product at no expense to the customer, including shipping costs for replacement of the defective item. Customer disassembly or tampering with a Pavlok device will immediately void the manufacturer's warranty. Returned products that show obvious signs of water damage or misuse/abuse will be ineligible for warranty coverage.
All policies are subject to change without notice.
**Amazon customers must return their device before receiving a replacement.
Return Policy:
Pavlok products are covered by a 6 month money back guarantee.
This guarantee does not extend to 3rd party resellers (Amazon, eBay, gifted devices, etc.). You may return Pavlok for any reason within 6 months of purchase date for a full refund, minus the cost of shipping. Pavlok does not charge a restocking fee.
If your Pavlok is returned damaged (beyond normal wear), Pavlok reserves the right to refuse a refund or issue a partial refund based on the level of damage to the returned product.
Examples of damage include (but are not limited to) corrosion, water damage (Pavlok 2 and Shock Clock 2 are not waterproof or water resistant), obvious signs of abuse, or user disassembly of the Pavlok unit (which will immediately void the manufacturer's warranty).
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Hey there! This quick read was whipped up by yours truly, Deon Don, over at Pavlok Research.
Got questions or wanna suggest some cool features?
Shoot me a text at (731) 472-8565.
Don't sweat it if I don't hit you back right away – I'll definitely circle back to you after I've had a chance to check my messages.
And yes, I read every single one.