I don’t feel the snap / snap is not powerful enough! / zap not working
Ensure that the device is fairly tight on your wrist and making contact with the skin.

Open the Pavlok App

Click on the Rectangular Shape with a Lightning Bolt inside it. (At the Top Right of the App)

You will See Quick Remote
Increase the strength of the snap using the slider.

***

Quick Remote does not affect the buttons at all. For that you have to Click on "Configure Device Buttons"
You can read more about that here:
https://helpdesk.pavlok.com/en/articles/6418037-how-do-i-customize-the-buttons-on-generation-3-devices

***


Note that you might need to adjust the intensity from time to time, depending on factors such as room humidity and changing dryness of your skin.

Your skin is your body's largest organ and truly an amazing thing!
It even has natural protection against electric shocks called 'breakdown resistance'.


This resistance can affect your usage of your Pavlok device, and cause it to appear that the zap feature does not work on the lower strength levels.

To resolve this, all you need to do is slowly increase the zap strength until you feel something. You can increase it by 10% until you feel the zap (50-60% is usually enough).


Once you've done this, you can lower the zap strength back to your preferred level.

It's important to note the breakdown resistance is specific to a certain point in your skin. If you move the device or wear the band loosely - you'll have to follow these steps again. To avoid that, we recommend wearing the band tightly so that the body of the device doesn't move.

Can you share some instructional videos?

Sure can:

Zap testing


I can still not feel the Zap!

Go To Trouble Shooting Steps:

https://helpdesk.pavlok.com/en/articles/6458519-trouble-shooting-steps





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This is an Article Stub by New Pavlok Help Article Writer and Producer Deon Don.

If you want me to write more about this topic please leave a smiley face below.
I know this most likely didn't answer your question but...
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If you need immediate Text based Technical or Billing support
Click on "Live Chat" at Palvok.com/support
or text them directly from your phone at
(971) 272-8565.

You can also check out Our Quick Start Guide at
Pavlok.com/quickstart

You can also talk to someone live by booking a Zoom Call with a Member of our Team
Click on this link to pick a time slot and do not be late or no show it makes us real sad :(
Pavlok.com/successteam

You can also *text* me anytime with helpful Suggestions at
(731) 472-8565.

It goes to a shared Pavlok Chat room that both Coach Jam Man and I check often.

We do try to respond as often as we can because we love you guys!

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