​Here are the most Common Reasons for No Zap or Low Zap:
​

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​How to test that the Zap is working?
​

1. Open the Pavlok App

2. Connect to the Correct Device (if you have more than one)

3. Click on Menu--> Device Status --> Quick Remote
4. Look for an up or down Arrow (˄ or ˅)

(Right Above the word Vibe)

6. Click on that arrow. (but not the Stimulus Journal Icon to the left of it)

You should see some slider bars.

5. Drag the Zap slider bar so 100%.
6. Press the Zap Icon to Zap yourself.

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​
2. You have less than Ideal Conditions for a Zap

2.1 First ensure a Snug fitting Strap

Not so tight it cuts off your blood circulation but tight enough that both electrodes are in contact with your skin snugly.

2.2 Skin Resistance:

Humans have a fairly high skin resistance.

Whereas for most men (males have thicker skin) 30% Zap can overcome the electrical resistance for some me it may need 50%.

A tell-tale sign is that after 50%, you can now feel 40%.

Wait long enough (30 minutes?) and the skins heals and you are back to the start.

So the electrodes need to sometimes zap twice before you feel it. The first time creates a microscopic break in the skin so that the shock can enter.
If your device is not snug the shifting can require another break to be created.

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3. Adjusting the quick remote and not the Alarm.

We have a Hardware Zap Failure rate of about 1% across all our devices.

We replace all those devices.

First we have to confirm that it's not any other issue by going through the items below.

I don’t feel the snap / snap is not powerful enough! / zap not working
​
"When I noticed the zap weakening I tried researching if it was a problem, eventually I realized that a specific part of my body got used to the zap and when I moved it to the other arm or inside of my wrist the intensity skyrocketed! "
- DT
​
Ensure that the device is fairly tight on your wrist and making contact with the skin.
​
​

Jam from Pavlok Success Team Adds:
​Quick Remote does not affect the buttons at all. For that you have to Click on...
​
"Configure Device Buttons"
You can read more about that here:
​https://helpdesk.pavlok.com/en/articles/6418037-how-do-i-customize-the-buttons-on-generation-3-devices
​
You may need to adjust the intensity from time to time, depending on factors such as room humidity and changing dryness of your skin. Your skin is your body's largest organ and truly an amazing thing! It even has natural protection against electric shocks called 'breakdown resistance'.

This resistance can affect your usage of your Pavlok device, and cause it to appear that the zap feature does not work on the lower strength levels.
​
To resolve this, all you need to do is slowly increase the zap strength until you feel something. You can increase it by 10% until you feel the zap (50-60% is usually enough).

Once you've done this, you can lower the zap strength back to your preferred level.

It's important to note the breakdown resistance is specific to a certain point in your skin. If you move the device or wear the band loosely - you'll have to follow these steps again. To avoid that, we recommend wearing the band tightly so that the body of the device doesn't move.
​

Can you share some instructional videos?

Sure can:

Zap testing

​I still cannot feel the Zap!

1. Do The Scissor Test:
​https://helpdesk.pavlok.com/en/articles/6535702-scissor-test-for-no-zap-low-zap

If all else fails...
​

Please message support via the Pavlok app under

Menu-->Help--> “Contact our Support team”

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Hey there! This quick read was whipped up by yours truly, Deon Don, over at Pavlok Research.

Got questions or wanna suggest some cool features?

Shoot me a text at (731) 472-8565.

Don't sweat it if I don't hit you back right away – I'll definitely circle back to you after I've had a chance to check my messages.

And yes, I read every single one.