Your skin is your body's largest organ and truly an amazing thing!
It even has natural protection against electric shocks called 'breakdown resistance'.
This resistance can affect your usage of your Pavlok device, and cause it to appear that the zap feature does not work on the lower strength levels. To resolve this, all you need to do is slowly increase the zap strength until you feel something. You can increase it by 10% until you feel the zap (50-60% is usually enough).
Once you've done this, you can lower the zap strength back to your preferred level.
It's important to note the breakdown resistance is specific to a certain point in your skin. If you move the device or wear the band loosely - you'll have to follow these steps again. To avoid that, we recommend wearing the band tightly so that the body of the device doesn't move.