Pavlok Solution Steps:
1. Please try another charging cable / plug outlet.
2. Update your Firmware to 6.8.0 or higher
2.1 We need about a week of data after you upgrade to see if your Battery is ok.
3. Pls send me the login email you use for the Pavlok App
3.1 I can check your Battery Health Remotely via your Palvok App Login Email.
4. Charge for 2 hours straight. This should yield 3-6 days of battery life, depending on usage. When on the charger, it'll emit a green light when fully charged - but we do still recommend the 2 hour charge regardless.
EXPLANATION:
Most likely explanation appears to be that this unit has somehow gotten itself into the "unexpected high drain" situation that the odd production unit has gotten into, in the past.
That's the problem which appears to consistently clear itself up if a unit is allowed to drain fully and then, because it actually tries to self-hibernate in order to preserve the clock, is then forced to drain even farther, either by being repeatedly woken up (press a button, see green LED flicker, then a few seconds later it probably hibernates again) until it's truly dead, or is left for a few days to drain fully.
If it's really fully dead, as shown by the fact pressing a button to wake it up doesn't show the green LED flicker that means it's awaking from hibernation and still has some residual charge, then it can be recharged fully and should work normally.
Give it as long as you can (1/2 day) and see how it goes afterwards.
It's a bit unreasonable to expect you as a user to deal with this.
Unless you are a very cooperative and friendly user the best bet is to replace the unit, and arrange for it to get to us for Analysis...
For that
Click on "Live Chat" at Palvok.com/support
or text them directly from your phone at
(971) 272-8565.
Please attach a screenshot of the order confirmation, including the reseller, date ordered and your info in the screenshot(s), so that we can look into a replacement? Thank you.
USER STORIES:
"Hello. I accidentally allowed the watch to die because i was unable to charge it. It vibrated for about 20 minutes straight before it died and now it wont turn on or hard reset. I tried multiple chargers and outlets for it. The lights wont come on to say its charging either.
I tried the recommended 5 hours and its been on it about 7 straight right now. "
"Device is fairly new but after hours on the charger, the battery appears dead. Hard to rely on a product for waking up when it is not reliable."
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2022-11-15
User: JD
iOS: 15.7.1
Device : iPhone13,3
App Version: 1.2.4
Build: 141
Bundle: com.pavlok3.core
Locale: en_US
Calendar: gregorian
"Hey I have the shock clock 2 I got it just over a month ago and now it's not holding a charge"
2022-NOV-12
"Bought watch used it one time and it won't charge."
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2022-11-12 23:45:52 -0600
User: CS
iOS: 16.0.3
Device : iPhone14,3
App Version: 1.2.4
Build: 141
Bundle: com.pavlok3.core
Locale: en_US
Calendar: gregorian
"A full charge doesn’t last a night…. Very confusing when the manual says I should get three."
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2022-11-12 23:26:37 -0600
User: JW
iOS: 16.0.2
Device : iPhone12,3
App Version: 1.2.4
Build: 141
Bundle: com.pavlok3.core
Locale: en_US
Calendar: gregorian
Pavlok
Model: Pavlok-S
Hardware: 5.0.0
Firmware: 6.6.8
Software: +1
"Seems to be dying from full charge extremely quick. Died during my sleep a few days ago and didn’t wake me cause of it"
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2022-11-13 19:37:42 -0700
User: T
iOS: 16.0.3
Device : iPhone14,3
App Version: 1.2.4
Build: 141
Bundle: com.pavlok3.core
Locale: en_US
Calendar: gregorian
Pavlok
Name: Pavlok-3-F259
Model: Pavlok-S
Hardware: 6.0.0
Firmware: 6.6.8
Software: +1
Hi. I don't know really know if this is due to the beta app or something wrong with the device itself, but I've noticed some excessive battery drain on my shock clock 3 when it's not worn. It doesn't seem to lose much battery overnight (without sleep tracking) but then when I take it off it'll drain nearly the entire battery during the day. It used to be that I had to charge it every 3-4 days, but now it's daily.
MAH
2022-11-9
I have been noticing something off with my Shock Clock 3 though, the battery seems to fully deplete itself within a day now, though I'm not sure if that is being caused by the app or not.
2022-10-22
"Pavlok shock clock 3 won't charge"
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This is an Article Stub by Pavlok Article Writer and Producer Deon Don.
If you have any questions about this topic or feature request please text me anytime at (731) 472-8565.
I read every single message.
P.S. Join our Beta Testing Program
P.S.S. Click https://pavlok.com/beta